All Topics
69 articles
How and when are affiliates and agents paid?
Affiliates and agents on charter.boats are paid monthly by bank transfer, by the 10th, for every charter completed the month before — once a bank account and tax form are on file.
Charter.boats for agents and affiliates: what each screen does
A guide to every screen in the Agent Dashboard and Affiliate settings on charter.boats, with links to the help article for each.
Booking help: your charter.boats account and bookings, step by step
A step-by-step guide to booking, paying, and managing your charter.boats account — from finding a boat to leaving a review after your trip.
How do I order extras to collect at the base?
Order optional base extras like paddle boards or linens right from your booking page, with nothing charged online — you settle up with the charter company at the base.
How do I become an affiliate and share my link?
Learn how to join the charter.boats affiliate programme, get your personal link, share it, and track clicks, bookings and payouts.
Someone sent me a booking link — how do I claim it and pay?
A booking link adds a prepared charter reservation to your account so you can review it and pay. Sign in or create an account, then pay from the booking's own page.
Where do I see my clients' bookings and what I have earned?
Find your clients' bookings and commissions in the Agent Dashboard: the Overview tab shows what you've earned, and the Bookings tab lists every option and booking with its status.
How do I sign in, reset my password or use a passkey?
Learn how to sign in, create an account, reset your password, or set up a passkey for your charter.boats account.
How do I get told when a boat or search has dates?
Set an alert on a boat with no dates or a search with no matches, and we'll email you the moment availability opens up.
How do I pass a client's inquiry to Mermaid?
Learn how to forward a client's inquiry to Mermaid from your Agent Dashboard, keep the client linked to you, and follow the conversation in Messages.
How does the waitlist work?
Join the waitlist for a held boat week at no cost, and get first refusal if the current hold lapses — see how to spot, join, track, and leave a waitlist.
How do I ask the boat owner a question?
Learn how to send an inquiry from a boat's page, how Mermaid and the owner answer, and where to find and continue your conversation on charter.boats.
How do I give my client a discount from my commission?
Learn how to apply a discount to a client's booking from your own commission, how much you can give, and when the option is no longer available.
How do I sign my charter contract?
Charter contracts are signed online from your booking page: open the document under Documents, fill in the fields, sign by drawing or typing, and click I Agree and Sign.
How do I fill in the passenger (crew) list?
How to fill in, scan, and confirm your boat's passenger (crew) list before check-in, so it reaches the charter company and port authority on time.
What does my booking status mean?
Every booking shows one status badge that tells you where it stands and whether payment is needed. Here's what each status — from Pending Approval to Completed — means for you.
How do I hold a boat for my client and send them the link to pay?
Learn how to hold a boat for your client with Reserve, then send them the Guest link so they can sign in and pay — without any upfront payment from you.
How do I search boats and see my commission in Pro search?
Pro search is the agent view of charter.boats, showing each boat's price, booking activity, and your estimated commission for the dates you pick.
How do I become a charter.boats agent?
Agent access on charter.boats is invitation-only. Here's how to request it, accept your invite, and find your agent tools once activated.
How do I cancel my booking, and what do I get back?
How to cancel a booking, what the cancellation dialog shows, and how refunds work depending on your booking's payment and confirmation status.
How do I pay for my booking, pay the balance or get a receipt?
Where and how to pay an Awaiting payment booking, settle a split balance, get a receipt, and check payment status or refunds on charter.boats.
How do I book a boat on charter.boats?
A step-by-step guide to booking a yacht charter on charter.boats, from picking dates on the boat page through checkout, payment and confirmation.
How do I import my boat from Boataround?
Import your boat's details from Boataround into Charter Boats in one click using our Chrome extension — then just add marina, check-in days and prices yourself.
How do I block dates on my boat's calendar?
Learn how to block dates on your boat's calendar for bookings made elsewhere, personal use, or maintenance — and how blocks sync with MMK and Nausys.
How do I edit my company profile and cancellation policy?
Your company profile and cancellation policy both live under Settings > Company. Here's who can edit what, and how to set refund rules for MMK and Nausys bookings.
How do I add cleaning, skipper and other fees to my boat?
Learn how to add cleaning, skipper and other fees to your boat listing, choose how they're charged, and decide who collects them.
How do I create a discount coupon for my boats?
Learn how to set up coupon codes or pay-in-full discounts for your boat listings, apply one-off discounts to a single booking, and manage your active coupons.
How do I get an API key?
Learn how to generate, locate, and regenerate your charter.boats API key, and understand the usage limits that come with it.
How do I set my boat's prices and seasons?
Learn how to set daily charter prices and seasonal date ranges in the boat editor, and how to adjust many weeks or boats at once using the Pricing view.
How do I send a charter contract or passenger list to my guests?
Build a charter contract template in your dashboard, or import the PDF you already use, and send it automatically with every booking — guests sign online and submit their passenger list on the same page.
How do I keep my boat invoices and receipts in one place?
The Billing screen in your dashboard reads and files your boat's receipts and invoices automatically, tracks charter.boats payouts, and shares everything with your accountant via a read-only link.
How do I take a security deposit and file a damage claim?
Learn how security deposits work for self-priced boats, how to check the hold status, and the step-by-step process for filing and tracking a damage claim within 48 hours of charter end.
How do I track where my boats are and see booking trends?
Learn how to use the Tracking screen on charter.boats to see your boats' live positions on a map and analyze booking trends like lead time and charter length.
Instant Booking or Approval Needed: how do I choose how guests book?
Instant Booking lets guests book and pay instantly; Approval Needed lets you review each request first. Here's how to set the booking mode for your boat.
When and how do I get paid?
How and when charter boat owners get paid by bank transfer, how payouts are scheduled and shown in the dashboard, and how to set up your bank details.
How do I run Facebook and Instagram ads for my boats?
Run Facebook and Instagram ads for your boat charter straight from your dashboard: connect your Page, set a daily budget, and let the system pick and refresh the ads every day.
How do I edit my boat's listing: details, photos, videos and equipment?
A full walkthrough of the boat editor: Basic Info, photos, videos, equipment, Charter Rules, and what makes a listing publish or stay a draft.
How do I build my own charter website with charter.boats?
Build a free charter website at your-company.com-charter.boats straight from your dashboard: open Site, click Create Your Site, edit the sections, then Publish.
How do I accept a booking request or send a special offer?
Learn how to review, accept, or decline a charter booking request, including how to adjust pricing and fees with a special offer before the guest pays.
How do I change my notifications, sign-in email or delete my account?
Everything about notifications, your sign-in email, passkeys and deleting your account lives under My Settings → General — here's how each setting works, plus how to close a company.
What do Option, On waitlist and the other booking statuses mean?
Every booking carries one status word: Pending Approval, Option, On waitlist, Confirmed, Balance Pending, Completed, Declined or Cancelled. Here's what each one means and what to do about it.
How do I add my boat to charter.boats?
A step-by-step walkthrough of the 9-step List Your Boat wizard on charter.boats, covering make, model, specs, marina, photos, pricing and policies.
How do I add a team member, and what can a member do?
Learn how to invite team members to your charter company account, assign owner or member roles, and understand what each role can and cannot do.
How do I switch a boat between MMK/Nausys and my own prices?
Learn how to switch a boat between MMK/Nausys pricing and your own direct prices in the charter.boats boat editor, including what happens to prices, extras and availability.
How do I sync my boat's calendar with Click&Boat, GetMyBoat, Google Calendar and others?
Keep your boat's availability identical on Click&Boat, GetMyBoat, Boatsetter, SamBoat, Google Calendar and more by syncing one iCal link each way — MMK Booking Manager and Nausys sync automatically.
Owner Dashboard
The owner dashboard holds your boats, prices, calendar, bookings and payouts in one place. This page maps every screen to the help article that explains it.
Security Deposits & Damage Claims
How yacht security deposits work on charter.boats, whether held by the charter company at the base or placed as a card hold, plus how damage claims are filed, reviewed, and resolved.
Fees & Pricing
Charter.boats shows one all-in price covering the charter, operator fees and a flat €45 platform fee, so the total you see at search is the total you pay.
Charter.Boats vs Boataround Affiliate Program: A Direct Comparison
A term-by-term comparison of Boataround's relaunched affiliate program against charter.boats — commission tiers, payout schedule, cookie length, inventory and more.
Yacht Charter With a Skipper in Croatia: Costs and How It Works
A skipper in Croatia costs €200/day or €1,200–1,500/week on top of the charter. Croatian law requires licensed skippers for most crews, and half of all catamaran charters include one.