Help Center
Deposits & Claims
How deposits work, claim process, and what to do if there's damage.
Fees & Pricing
Daily rates, owner fees, the platform fee, and how totals are calculated.
Contact Us
Send us a message and we'll get back to you within 24 hours.
Frequently Asked Questions
For Guests
Your account and bookings, step by step: Booking help.
How do I book a boat?
Browse boats by location, date, and number of guests. Select your preferred boat, choose your dates, and complete the booking. You'll receive a confirmation email with all the details.
What is the cancellation policy?
Cancel within 24 hours of paying for a refund of the charter price, less card processing. The platform fee is not refunded. After 24 hours, the cancellation policy shown on the boat page and at checkout applies. A boat without one gives no refund. If the operator cancels, you get everything back — the platform fee included, and nothing deducted. Full details in Fees & Pricing.
Do I need a boating license?
Requirements vary by location and boat type. Many charters include a captain. If you plan to operate the boat yourself, check local regulations and the boat listing for specific requirements.
How do payments work?
We use Stripe for secure payments. Your card is charged when the booking is confirmed. Funds are held securely and released to the boat owner on the operator's payment terms where the operator states them, otherwise 24 hours after your charter starts.
For Boat Owners
How do I list my boat?
Sign up for an account, then click "List Your Boat" to start our 6-step wizard. You'll add boat details, photos, pricing, and amenities. Once published, your boat will be visible to guests.
How does calendar sync work?
MMK Booking Manager and Nausys sync natively; import calendars from any iCal platform (Click&Boat, GetMyBoat, Boatsetter, SamBoat, Google Calendar, Apple Calendar) via iCal URLs. We also provide an export URL for other platforms to subscribe to. This keeps all your bookings in sync automatically.
What are the fees?
Listing is free. Guests pay a flat €45 platform fee per booking, and operators pay a commission on the charter price, settled at payout — no upfront costs. Are you a travel agent or affiliate? See how to join and earn.
When do I get paid?
Payments for MMK/Nausys bookings follow the payment terms you state there; without them, and for direct boats, payments are released 24 hours after the charter begins. We pay you by bank transfer — add your bank details in Dashboard > Settings > Payments.